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FAQ

CHAPICO Q&A

why choose chapico?

chapico paddles are made with the same top-quality materials used by big name brands, but at a more affordable price. while they may cost a bit more than wooden or fiberglass paddles, you're getting the premium feel and performance of a high-end paddle without the hefty price tag. with chapico, you get the best of both worlds — great value and top-tier quality, so you can play your best game without breaking the bank!

what's the difference between your paddle designs?

each paddle design is inspired by your favorite boba drinks and features its own fun colorway. all of our paddles are made from the same high-quality materials, you can choose based on your favorite drink and aesthetic!

what type of players are your paddles best suited for?

our paddles are designed to suit players of all levels, from beginners to seasoned pros! they’re perfect for anyone who wants a paddle that combines style, performance, and a little bit of fun. whether you’re looking for power, spin, or control, our paddles offer the perfect balance to help elevate your game and keep you playing at your best.

what is your return policy?

we want you to love your new pickleball paddle! if for any reason you're not completely satisfied, we’ve got you covered with our easy returns and exchanges:

  • condition: your paddle must be in brand-new, unused condition and in its original packaging to qualify for a return. We can’t accept returns for paddles that have been used.
  • timeframe: you have 30 days from the day your paddle arrives to start a return or exchange.
  • return shipping: you’ll be responsible for covering return shipping costs, but we’re here to help with any questions! we recommend using a trackable shipping option just to be safe.
  • refund process: once we receive your paddle and ensure it’s still in its original condition, we’ll issue a refund to your original payment method (minus the shipping costs).

if you would like to place a return order, please send us an-email via our contact page.

what is the best way to care for my pickleball paddle?

our paddles are built to be durable and long-lasting, made with premium materials to withstand countless games. their fully vinyl-printed surface gives them vibrant, unique designs. while our paddles are tough, the vinyl print may show small scratches or chips over time — this is completely normal and won’t affect your paddle’s performance.

to keep your paddle looking and playing its best, here are a few tips:

  • use newer pickleballs: older balls can create more surface friction, which might wear down the print. using newer balls will help protect the design and give you a better playing experience.
  • clean regularly: wipe down your paddle every so often to maintain its look and feel. we recommend using carbon fiber-safe cleaning wipes with a gentle, non-abrasive formula to protect both the vinyl print and the carbon fiber surface.
  • use the paddle cover: storing your paddle in our complimentary paddle cover when not in use will keep it safe from scuffs and scratches.

follow these simple steps, and your paddle will stay in great shape for many games to come!

when will i receive my paddle?

we process and ship orders within 2-3 business days. shipping times vary based on location, but if you're in california or nearby, you’ll receive your order even faster!

do you offer international shipping?

at the moment, we only ship within the contiguous united states. however, we’re working on expanding our shipping options, so stay tuned!